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We’re seeking an Application Support Specialist to join our team. As a technical resource, you’ll deliver and support innovative ESM solutions, collaborate with talented professionals, and contribute to business-critical initiatives.
Duties and Responsibilities
- Analyse business and system requirements
- Build and implement ESM solutions (Changes)
- Manage ESM operations (Incidents and Service Requests)
- Ensure SLA adherence
- Conduct root cause analysis (Problem)
- Troubleshoot technical solutions
- Document and share knowledge with team members
- Produce reports
Qualifications and Requirements
- Technical passion for problem-solving, system integration, automation, and data analysis
- IT or computer science degree/diploma (or studying towards)
- Experience working in an IT Department (At least 3 years)
- Experience as an IT service management administrator (At least 2 years)
- Experience in IT service management with understanding of ITIL processes (Incident, Service
- Request, Problem, Change)
- Strong collaboration, communication, and customer-centricity skills and experience
- Documentation and reporting skills and experience
