Call Center agent

By Sales and Marketing Jobs

The recent covid outbreak in 20 has seen a rise in demand for call center agents. Customers were no longer able to visit businesses but made use of telephone calls and emails to communicate with companies. A call center agent is a person who is responsible for handling incoming or outgoing customer calls for a business. Call center agents also handle customer inquiries, complaints, and support issues.  Call center agents are required to provide customers with an exceptional customer experience. Typically, call center agents to work at a desk with a phone and computer.

As a call center agent, you will work as part of team trading shifts. Competent call center agents have good communication skills. They are good listeners, who put the customer first before everything else. Good manners and patients are a prerequisite for the job. Call center agents must exhibit emotional intelligence, and not lose their temper at any given moment. To get a job as a call center agent a matric certificate/high school diploma is required, with a degree being more preferred nowadays. Generally, call center agents must have good computer skills and must exhibit excellent communication skills. Typically, the average salary of call center agents in South Africa is R94,111 per year.

Roles and responsibilities of a call center agent

  • Responding to incoming calls
  • Attending to customer complaints
  • Placing orders
  • Report issues to management and supervisors.
  • Give information about products to customers
  • Process orders, forms, and application
  • Redirect customers to the appropriate endpoint

Qualifications and requirements

To get a job as a call center agent a matric certificate/high school diploma is required, with a degree being more preferred by other companies. Generally, call center agents must have good computer skills and must exhibit excellent communication skills.

Skills required

  •  Good communication skills
  • Interpersonal skills
  • Communication skills
  • Time management skills
  • Teamwork skills
  • Technical skills
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