Services Agent Contact Centre x 2 Full Time

Position/Task Grade: T10 (36 Months Fixed Term Contract) Area of specialization: To provide a professional customer service using available processes. Department: Retail Business Unit: Central East Cluster.

Duties & Responsibilities: 

·       Handle inbound interactions.

·       Handle back-office activities.

·       Handle multi-media and outbound activities.

·       Provide and improve general customer services.

·       Support marketing, sales and customer service processes.

·       Perform vending, prepaid and easy pay activities.

Qualifications, Skills & Requirements: 

·      National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business         Management at NQF6 with 240 credits.

Skills and Competencies Required

1.    Behavioral:

·       Integrity

·       Honesty

·       Trustworthiness

·       Professionalism

2.    Leadership:

·       Team player

·       Motivating teams

·       Coaching

·       Mentoring

·       Developing

3.    Knowledge:

·        Eskom business

·        Standard power unit (SPU) and prepayment customer tariffs

·        Service delivery training

·        Report compilation

4.    Skills:

·        Computer literate

·        Time management

·        Interpersonal

·        Relationship building

·        Functional and technical

·        Problem solving

·        Analytical

·        Negotiation

·        Communication

Tagged as: Advertising & Marketing Jobs, Customer Service Jobs